:root{--red:#e10613;--red-bright:#ff3543;--ink:#07090d;--panel:#0d131d;--line:#2b3749;--muted:#aeb8c8;--ok:#35d07f;--amber:#ffbf47}
.skip-link{position:fixed;left:12px;top:-80px;z-index:9999;background:#fff;color:#000;padding:12px 16px;border-radius:10px}.skip-link:focus{top:12px}
.service-strip{border-bottom:1px solid #202938;background:#05070a;color:#cdd4df;font-size:.88rem}.service-strip .wrap{display:flex;justify-content:space-between;gap:16px;padding:9px 0}.service-strip a{font-weight:800;text-decoration:none}
.active-request-banner{background:#161e2b;border-block:1px solid #344258}.active-request-banner .wrap{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:12px 0}.active-request-banner .btn{padding:9px 12px;min-height:40px}.active-request-banner span:last-child{display:flex;gap:8px}
.assisted-intake{display:grid;grid-template-columns:.8fr 1.2fr;gap:34px;padding:50px 0 84px;align-items:start}.intake-copy{position:sticky;top:24px}.intake-copy h2{font-size:clamp(2.2rem,5vw,4.3rem);line-height:.98;margin:.3em 0}.intake-copy p{font-size:1.12rem;color:#cbd2dc;line-height:1.65}
.assisted-form textarea{min-height:160px;font-size:1.08rem;line-height:1.5}.intake-actions{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:12px 0}.intake-review{margin-top:14px;border:1px solid var(--line);border-radius:16px;background:#080d14}.intake-review summary{cursor:pointer;padding:18px 20px;font-weight:900}.intake-review[open] summary{border-bottom:1px solid var(--line)}.intake-review .form-grid{padding:20px}
.safety-notice{padding:16px;border-radius:14px;border:1px solid #885d00;background:#2b2108;color:#ffe5a4;font-weight:800;line-height:1.5}.safety-notice[data-level="emergency"]{border-color:#9d2530;background:#341014;color:#ffd7da}.status-warning{border:1px solid #805c16;background:#271f0f;color:#ffe4a3}.form-assurance{font-size:.86rem;color:var(--muted);line-height:1.5;margin:.8rem 0 0}.honeypot{position:absolute!important;left:-10000px!important;width:1px!important;height:1px!important}
.portal .wrap{display:grid;gap:16px}.portal-hero{display:flex;justify-content:space-between;align-items:center;gap:20px}.portal-actions{display:flex;gap:10px}.portal-status{display:flex;align-items:center;gap:9px;font-size:1.12rem;font-weight:900}.status-dot{width:11px;height:11px;border-radius:50%;background:var(--ok);box-shadow:0 0 0 5px rgba(53,208,127,.12)}.portal-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.detail-list{display:grid;grid-template-columns:120px 1fr;gap:10px 16px}.detail-list dt{color:var(--muted);font-weight:800}.detail-list dd{margin:0;line-height:1.5}.portal-timeline{overflow:hidden}.timeline-row{display:grid;grid-template-columns:repeat(9,1fr);gap:4px}.timeline-step{display:grid;gap:8px;color:#657085;font-size:.72rem}.timeline-step span{height:7px;border-radius:999px;background:#273143}.timeline-step.done span{background:var(--ok)}.timeline-step.current{color:#fff;font-weight:900}.timeline-step.current span{background:var(--amber)}
.message-thread{display:grid;gap:10px}.message{max-width:82%;background:#111927;border:1px solid #263348;border-radius:15px;padding:13px 15px}.message.customer{margin-left:auto;background:#251215;border-color:#5d252b}.message p{margin:.35rem 0;line-height:1.5}.message small{color:var(--muted)}.track-panel{max-width:760px;margin:auto}
.footer-links{display:flex;gap:15px;flex-wrap:wrap;margin-top:12px}.mobile-action-dock{display:none}
input,select,textarea{font-weight:650}input::placeholder,textarea::placeholder{color:#687387;opacity:1}summary:focus-visible{outline:3px solid #ffd54a;outline-offset:3px}
@media(max-width:900px){.assisted-intake,.portal-grid{grid-template-columns:1fr}.intake-copy{position:static}.timeline-row{grid-template-columns:1fr}.timeline-step{grid-template-columns:12px 1fr;align-items:center}.timeline-step span{width:8px;height:34px}.portal-hero{align-items:flex-start;flex-direction:column}.portal-actions{width:100%}.portal-actions .btn{flex:1}}
@media(max-width:650px){body{padding-bottom:68px}.service-strip .wrap{display:block;line-height:1.6}.assisted-intake{padding-top:28px}.intake-actions{grid-template-columns:1fr}.intake-review .form-grid{padding:14px}.portal-actions{display:grid}.detail-list{grid-template-columns:1fr;gap:3px}.detail-list dd{margin-bottom:10px}.active-request-banner .wrap{align-items:flex-start;flex-direction:column}.mobile-action-dock{display:grid;grid-template-columns:repeat(4,1fr);position:fixed;z-index:1000;left:0;right:0;bottom:0;background:#080b10;border-top:1px solid #344052;padding:7px env(safe-area-inset-right) max(7px,env(safe-area-inset-bottom)) env(safe-area-inset-left)}.mobile-action-dock a{display:grid;place-items:center;min-height:48px;text-decoration:none;font-size:.78rem;font-weight:900;border-right:1px solid #252f40}.mobile-action-dock a:last-child{border-right:0}}
.mobile-menu{display:none;position:relative}.mobile-menu summary{list-style:none;cursor:pointer;border:1px solid var(--line);border-radius:12px;padding:11px 14px;font-weight:900}.mobile-menu summary::-webkit-details-marker{display:none}.mobile-menu>div{position:absolute;right:0;top:52px;z-index:100;background:#0b111a;border:1px solid var(--line);border-radius:14px;padding:10px;min-width:230px;box-shadow:0 18px 40px rgba(0,0,0,.4)}.mobile-menu a{display:block;padding:12px;border-radius:9px;text-decoration:none;font-weight:800}.mobile-menu a:hover,.mobile-menu a:focus{background:#17202e}
@media(max-width:850px){.mobile-menu{display:block}}
.trust-evidence{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin:24px auto}.metric-card{background:var(--panel,#111722);border:1px solid rgba(255,255,255,.1);border-radius:18px;padding:18px;display:grid;gap:6px}.metric-card strong{font-size:clamp(1.5rem,4vw,2.25rem)}.metric-card span{color:#aeb9c8}.stars{letter-spacing:.08em;font-size:1.15rem;color:#ffd166}.request-centre-hero{margin:28px 0 16px}.request-centre-hero .portal-actions{margin-top:16px}.review-cards{margin-bottom:24px}.form-grid textarea{min-height:130px}.portal .btn{display:inline-flex;align-items:center;justify-content:center}@media(max-width:760px){.trust-evidence{grid-template-columns:1fr}.request-centre-hero{margin-top:18px}}